Hello BrightSpark
I’m Ewan, the driving force behind our mission to ignite passion, inspire growth, and deliver exceptional learning experiences.
With over 20 years of operational leadership experience and a deep commitment to service, I’m dedicated to helping organizations like yours thrive through tailored training solutions that engage and empower teams at every level.
Let’s embark on this journey together and transform your workplace into a hub of creativity, collaboration, and success.
What Got Me Here
At the age of just 10, I started working in my uncle’s art shop—little did I know this was the beginning of my lifelong passion for service. Fast forward to 13-year-old me, chasing the dream of becoming a celebrity chef, I convinced the owner of a local restaurant to let me work weekends as a pot washer. Spoiler alert: the chef quickly discovered that my “gift of the gab” wasn’t cut out for the kitchen and sent me packing to the dining room where my talkative nature was far better appreciated.
Over the course of my career, which now spans more than 20 years, I have had the privilege of working in a multitude of roles across the hospitality, travel, and leisure industries. This diverse experience includes operational and training positions, as well as corporate leadership roles with companies such as Marriott International, Disney, Genting Casinos, Celebrity Cruises, and partnering with some of the world’s most luxurious star-rated hospitality brands.
What Gets Me Sparked Up
I am passionate about sparking a genuine love for service in our newest generation of colleagues. I thrive on connecting with diverse teams from different backgrounds, ages, and experience levels, helping them understand the “why” and “how” of exceptional service.
My mission isn’t just about providing a one-and-done training service; I strive to partner with my clients supporting them to evolve their service metrics and spark a culture of exceptional service across their teams.
My Not-So-Secret Skill
My not-so-secret skill is weaving stories into my training experiences, making concepts feel real and achievable for my audience.
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I know how to work a room, keeping everyone engaged and interested with my energetic, down-to-earth, and fun delivery style. And, as a self-proclaimed geek, I’m passionate about using Learning Technologies to create blended training experiences that cater to every learner, maximizing the value of their learning journey and my clients’ investment.